FAQ

Product information

How do I choose the Initials for custom necklaces of 2 initials?

Add your order to cart, go to your cart page and below your order listing there will be a button that reads "Add a note to your order". Click said button and key in your choice of 2 initials, and you're done! If you need further guidance, please visit our Instagram page and open our story highlight "How To Order".

How do I choose my ring size?

Add your desired ring to cart, go to your cart page and below your order listing there will be a button that reads "Add a note to your order". Click said button and key in your US ring size, and you're done! If you're unsure of your ring size, please refer to our size guide for the US ring size chart. If you need further guidance, please visit our Instagram page and open our story highlight "How To Order".

What are the necklace chains made of?

Our necklace chains are made of European stainless steel and then plated for colour. This material is tarnish resistant and does not fade easily. 

I can’t find the product I want online.

If you can’t find the product you want online you can contact our Instagram page for further queries.

How can I best take care of my items?

Our necklace chains are made of European stainless steel and then plated for colour. Earrings and bracelets are mostly made of copper and brass. We advise you not to wear your fashion jewellery in water, during exercise and when using cleaning products, lotions or perfumes. These chemicals can cause tarnishing. Store your jewellery in a cool, dry place. 

Will I receive my items in a gift box?

Yes! We provide gift box packaging for orders of more than 1 item. For one item orders, item will be packaged in our envelope packaging.

Will my items be exactly as shown in pictures?

Most of our products are handcrafted and incorporates real dried flowers so no two items will look the same. Please allow variations in shape, size and color due to the fact that all real flower pieces are one of a kind items, due to each flower, leaf or petal being slightly different. The colors may also vary due to different monitor settings.

Online orders

What payment methods are accepted?

Maiggis accepts payment via online banking for Malaysian orders and PayPal for international orders.

Can I make my own custom design order?

Yes! If you have your own specific design for your jewellery in mind, you can make an order by direct messaging us on our Instagram page. Visit instagram.com/maiggis

I haven’t received my order confirmation email.

If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team at maiggisco@gmail.com.

Can I make changes to my order?

Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you need to order a greater quantity or an additional product, please place a new order online.

Shipping and delivery

When will my order arrive?

For all jewellery there is a processing time of 2-3 weeks as most items are made to order. This means there will be a rough wait of 2-3 weeks before your item is shipped. 

What countries do we ship to?

We ship worldwide! Please refer to our Shipping & Delivery page for shipping rates.

How much is shipping?

Please refer to our Shipping & Delivery page.

My online order has not arrived yet.

If you have any queries in regards to the whereabouts of your parcel, you can contact us at maiggisco@gmail.com.