Returns & Exchanges

EXCHANGE POLICY:

Unfortunately, Maiggis has a no exchange policy due to the fact that most products are made to order and personalised to the customer.

RETURN POLICY:

If you find that your product is faulty upon receiving, you will be eligible for a return and refund provided that you meet the conditions below.

CONDITIONS OF RETURN:

• You are only eligible for a return if your product is faulty/defective/broken upon receiving and no other reason.
• Items returned must be in their original sale condition (unworn and unused with all original packaging)
• Earrings cannot be returned for hygiene reasons.
• Shipping costs from online purchases are non-refundable.
• You may be asked to provide personal details for returns for verification purposes.
• If you do not contact us with the matter of return within a period of 5 days upon delivery of your items, you will not be eligible for a return and refund.
• Items must be returned in 21 days from delivery date. You will not be eligible for return if you exceed this time frame. 
• Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

YOUR RIGHT TO A REFUND

You are entitled to a refund for items you purchase from Maiggis if the item is:

• (a) faulty or defective upon your inspection of items upon receiving.
• If you are entitled to a refund but you would prefer to receive a Maiggis E-gift card of equivalent value to the item, we will happily give you a gift card. 

Please contact our support team at maiggisco@gmail.com and we will assist you with the process of your return.